POLICIES | Catalina Dry Bar

APPOINTMENT SCHEDULING

We offer convenient options for booking your appointments online or by phone. To secure your booking, please ensure a credit card is on file. kindly ask that you arrive on time; if more than 15 minutes late, a 50% service fee will be charged to your card. If you're running late, let us know, and we'll do our best to accommodate you. Please note that cancellations within 48 hours will incur a 50% charge of the service cost.

COLOR SERVICES

Consultations are key in developing trust between the stylist and client. Catalina Dry Bar strives to provide 100% satisfaction. We require consultations as an extra step to assess and review:

Hair History
Expectations
Timing Predictions
Estimated Pricing
Color & Service Options
Strand Test (to see if your hair can handle the desired color)

Sometimes photos (and Pinterest) can be misleading and our conversation can lead us to a new goal for your hair.

Consultations are always free and don't always lead to booking. Ultimately, we offer this complimentary service to ensure we're a right fit for you.

If you decide to book with us (YAY!), a non-refundable $50 deposit will be required and used towards your color service.

Cancellations will result in forfeiture of deposit. If you reschedule with advance notice, we will hold your deposit for the future appointment.

CANCELLATIONS / NO SHOWS

We understand that reservations are easy to forget. To make life a little easier, we send out a friendly reminder/confirmation request 4 days before your scheduled appointment via text or email. We kindly ask that you please respect our stylists' time and contact the salon if any issues arise that would get in the way of your scheduled appointment.

We reserve the right to cancel your appointment and/or offer the spot to another client if you do not respond to our confirmation request.

Cancellations: Requests to cancel must be made at least 48 hours before the scheduled appointment. Catalina Dry Bar will charge 50% of the scheduled service fee for cancellations made within less than 48 hours.

No Shows: If you do not show up to your scheduled appointment, Catalina Dry Bar will not rebook you and 50% of the scheduled service fee will be charged to the card on file.

Rescheduling: We're happy to accommodate rescheduling requests as long as you notify us at least 48 hours prior to your scheduled appointment. If you do not provide enough notice, we will consider your request a cancellation and charge 50% of the scheduled service fee.